UMO-INTERIM TOGO recruits for one of its clients in the field of end-to-end logistics and offers innovative distribution and delivery solutions to businesses and merchants via a platform a Regional Key Account Manager H/F

A pioneer in the Senegalese market and wishing to expand in other countries, the structure is growing rapidly, hence the need to recruit a Head of logistics for its teams in Togo.

• Role Purpose :

Drive sustained profitable growth by building customer value through strong relationships, cross-BU customer management, Sector approach and Innovation.

In the respective Region, the Regional Key Account Manager supports the affiliated Cluster Head of Sales :

• Provide input to Customer Development Plan, ensure buy-in for own region, and execute regional actions ;
•  Identify long run prospects, game changing initiatives, innovation and eCommerce agenda in respective region ;
•  Gather intelligence from internal & external sources to understand the customer (e.g. strategies,operational and procurement culture, supply chain maps including intelligence on ops, specs,incumbents, contracts, etc.) ;
•  Conduct strategic customer dialogues with regional decision makers to identify customer's business objectives and supply chain requirements and challenges ;

•  Identify key customer contacts and build/maintain relationships. Ensure business fit in the respective region ;
• Develop coach networks and network with decision makers in the region to drive agenda ;
• Align customer and agenda : early communication of future trends and customer strategies to the Bus before the opportunities come to market ;
•  Identify, assess and develop new/growth/retention/ strategic opportunities regionally ;
•  Drive renewal of profitable business in the region ;
•  Confirm business fit with customer ;
•  Support or conduct opportunity assessment with relevant counterparts and obtain go/no go decision from BU on these opportunities ;
•  Manage the regional pipeline to achieve revenue/volume/GP targets ;
•  Undertake due diligence on solution & price ;
•  Develop proposal, business fit and solution fit ;
• Adapt proposal and gain sign-off on changes ;
•  Ensure common understanding of service expectations and solutions with the customer, PAPS countries/region and within CSI ;
•  Coordinate and actively engage in negotiations, gain decision maker commitment and close the deal ;
•  Provide input to contract and ensure its sign off prior to the start of trading and in line with CSI and divisional contract approval processes/guidelines ;
•  Gain decision maker commitment ;
•  Represent and manage customer expectations, scope changes, approval process and deal activation ;

• Education / Qualification / Certification / Requirements:

• University degree ;
•  In depth knowledge of total supply chain of particular sector ;
•  Willing to undertake extensive international travel ;
•  Excellent analytical and problem solving skills ;
• Excellent written and oral communication skills ;
•  Effective presentation and facilitation skills ;
• Structured work approach ;
• Computer and Microsoft Office proficiency ;
•  International exposure and cultural sensitivity ;
• Ability to work independently and within a team to deliver results ;
• Ability to lead and influence without formal authority ;
•  Ability to adapt and perform under changing and uncertain conditions ;
•  Ability to lead and influence in an informal matrix structure ;
•  Excellent business English, written and oral ;