UMO est présent dans quatre pays: Sénégal | Mali | Burkina Faso | Cote d'Ivoire
Key Account Manager

CDI

UMO-INTERIM TOGO recruits for one of its clients in the field of end-to-end logistics and offers innovative distribution and delivery solutions to businesses and merchants via a platform a Regional Key Account Manager H/F

 

A pioneer in the Senegalese market and wishing to expand in other countries, the structure is growing rapidly, hence the need to recruit a Head of logistics for its teams in Togo.

 

  • Role Purpose :

 

Drive sustained profitable growth by building customer value through strong relationships, cross-BU customer management, Sector approach and Innovation.

 

In the respective Region, the Regional Key Account Manager supports the affiliated Cluster Head of Sales :

 

  • Provide input to Customer Development Plan, ensure buy-in for own region, and execute regional actions ;
  •  Identify long run prospects, game changing initiatives, innovation and eCommerce agenda in respective region ;
  •  Gather intelligence from internal & external sources to understand the customer (e.g. strategies,operational and procurement culture, supply chain maps including intelligence on ops, specs,incumbents, contracts, etc.) ;
  •  Conduct strategic customer dialogues with regional decision makers to identify customer's business objectives and supply chain requirements and challenges ;

 

 

  •  Identify key customer contacts and build/maintain relationships. Ensure business fit in the respective region ;
  • Develop coach networks and network with decision makers in the region to drive agenda ;
  • Align customer and agenda : early communication of future trends and customer strategies to the Bus before the opportunities come to market ;
  •  Identify, assess and develop new/growth/retention/ strategic opportunities regionally ;
  •  Drive renewal of profitable business in the region ;
  •  Confirm business fit with customer ;
  •  Support or conduct opportunity assessment with relevant counterparts and obtain go/no go decision from BU on these opportunities ;
  •  Manage the regional pipeline to achieve revenue/volume/GP targets ;
  •  Undertake due diligence on solution & price ;
  •  Develop proposal, business fit and solution fit ;
  • Adapt proposal and gain sign-off on changes ;
  •  Ensure common understanding of service expectations and solutions with the customer, PAPS countries/region and within CSI ;
  •  Coordinate and actively engage in negotiations, gain decision maker commitment and close the deal ;
  •  Provide input to contract and ensure its sign off prior to the start of trading and in line with CSI and divisional contract approval processes/guidelines ;
  •  Gain decision maker commitment ;
  •  Represent and manage customer expectations, scope changes, approval process and deal activation ;

 

 

  • Education / Qualification / Certification / Requirements:

 

  • University degree ;
  •  In depth knowledge of total supply chain of particular sector ;
  •  Willing to undertake extensive international travel ;
  •  Excellent analytical and problem solving skills ;
  • Excellent written and oral communication skills ;
  •  Effective presentation and facilitation skills ;
  • Structured work approach ;
  • Computer and Microsoft Office proficiency ;
  •  International exposure and cultural sensitivity ;
  • Ability to work independently and within a team to deliver results ;
  • Ability to lead and influence without formal authority ;
  •  Ability to adapt and perform under changing and uncertain conditions ;
  •  Ability to lead and influence in an informal matrix structure ;
  •  Excellent business English, written and oral ;