UMO est présent dans quatre pays: Sénégal | Mali | Burkina Faso | Cote d'Ivoire
KEY ACCOUNT MANAGER - Gambia

CDI

KEY ACCOUNT MANAGER H/F

An end-to-end logistics platform that offers innovative distribution and delivery solutions to companies and merchants through a geolocated application. Pioneer in the Senegalese market and looking to expand in other countries, we are experiencing high growth and looking for a key account manager for its teams in Gambia. We welcome people from all backgrounds who seek the opportunity to help build the future of logistics in Africa. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward together.

Versatile, positive, solution-oriented and ready to join a young, dynamic and fast-paced team? This position is for you!

 

MAIN OBJECTIVES

 

-Developing strong relationships with customers, connecting with key business executives and stakeholders and preparing sales reports.

-Answer client queries and identify new business opportunities among existing customers.

-Liaise with cross-functional internal teams (including Customer Service and Product Development departments) to improve the entire customer experience.

-Serve as the lead point of contact for all customer account management matters

Build and maintain strong, long-lasting client relationships

-Negotiate contracts and close agreements to maximize profits

-Develop trusted advisor relationships with key accounts, your responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders and preparing sales reports. You also answer client queries and identify new business opportunities among existing customers. In this role, you will liaise with cross-functional internal teams (including Customer Service and Product Development departments) to improve the entire customer experience. This position may require occasional travel. Customer stakeholders and executive sponsors

-Ensure the timely and successful delivery of our solutions according to customer needs and objectives

-Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders

-Develop new business with existing clients and/or identify areas of improvement to meet sales quotas

-Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)

-Prepare reports on account status

-Collaborate with sales team to identify and grow opportunities within territory

-Assist with challenging client requests or issue escalations as needed

 

PROFILE REQUIREMENTS

 

- BA/BS degree in Business Administration, Sales or relevant field

-Proven work experience as an Account Manager, Key Account Manager, Sales Account manager, Junior Account Manager or relevant role

-Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level

-Solid experience with CRM software and MS Office (particularly MS Excel)

-Experience delivering client-focused solutions to customer needs

-Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail

-Excellent listening, negotiation and presentation abilities

-Strong verbal and written communication skills

This position may require occasional travel.