UMO est présent dans quatre pays: Sénégal | Mali | Burkina Faso | Cote d'Ivoire
Régional Key Account Manager H/F





 Role Purpose:



Drive sustained profitable growth by building customer value through strong relationships, cross-BU customer management, Sector approach and Innovation.




In the respective Region, the Regional Key Account Manager supports the affiliated Cluster Head of Sales


  • Provide input to Customer Development Plan, ensure buy-in for own region, and execute regional actions
  • Identify long run prospects, game changing initiatives, innovation and eCommerce agenda in respective region
  • Gather intelligence from internal & external sources to understand the customer
  • Conduct strategic customer dialogues with regional decision makers to identify customer's business objectives and supply chain requirements and challenges


  • Identify key customer contacts and build/maintain relationships. Ensure business fit in the respective region
  • Develop coach networks and network with decision makers in the region to drive agenda
  • Align customer and the client's agenda: early communication of future trends and customer strategies to the
  • BUs before the opportunities come to market


  • Identify, assess and develop new/growth/retention/ strategic opportunities regionally
  • Drive renewal of profitable business in the region
  • Confirm business fit with customer
  • Support or conduct opportunity assessment with relevant the client counterparts and obtain go/no go decision from BU on these opportunities
  • Manage the regional pipeline to achieve revenue/volume/GP targets
  • Undertake due diligence on solution & price
  • Develop proposal, business fit and solution fit
  • Adapt proposal and gain sign-off on changes
  • Ensure common understanding of service expectations and solutions with the customer, the client
  • countries/region and within CSI
  • Coordinate and actively engage in negotiations, gain decision maker commitment and close the deal
  •    Provide input to contract and ensure its sign off prior to the start of trading and in line with CSI and divisional contract approval processes/guidelines
  • Gain decision maker commitment
  • Represent and manage customer expectations, scope changes, approval process and deal activation





  • University degree
  • In depth knowledge of total supply chain of particular sector
  • Willing to undertake extensive international travel
  • Excellent analytical and problem-solving skills
  • Excellent written and oral communication skills
  • Effective presentation and facilitation skills
  • Structured work approach
  • Computer and Microsoft Office proficiency
  • International exposure and cultural sensitivity
  • Ability to work independently and within a team to deliver results
  • Ability to lead and influence without formal authority
  • Ability to adapt and perform under changing and uncertain conditions
  • Ability to lead and influence in an informal client matrix structure
  • Excellent business English, written and oral