UMO est présent dans quatre pays: Sénégal | Mali | Burkina Faso | Cote d'Ivoire
Senior Customer Service Officer H/F

Interim

Senior Customer Service Representative H/F

As a customer service representative, you will act as a liaison between our customers and the operations team, providing information, answering questions, and resolving any emerging problems that our customers might face with accuracy and efficiency.

Your responsibilities

- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Constantly meet monthly targets through team spirit and improved customer services.
- Identify and assess customers needs
- Proactively contact dormant customers directly to resolve any pending issues;
- Follow communication procedures, guidelines and policies

Required Technical and Professional Expertise

- Minimum of 2-3 years proven experience in customer service role
- Strong analytical and problem-solving skill
- Demonstrated professional etiquette and manners, improving positive feedback immediately.
- Ability to contribute to sales increase
- Ability to work with multiple Vendors
- Good communication, interpersonal, and management-skill
- Proficiency in Microsoft Word and Excel.

Education Qualification:

- Bachelor's degree in related fields.
- Relevant Certifications