Head -After Sales & Marketing bilingue
CDI
COMPANY :
Our client is a company operating in Côte d'Ivoire in the automotive sector.
We are looking for a bilingual Head -After Sales & Marketing to join their team.
JOB :
- Develop a strong team that would enable the achievement of organizational goals and objectives for After Sales business in the countries responsible for, under the guidance of General Manager
- Achievement of monthly, quarterly, and annual after sales, and collection targets, ensuring that business remains profitable in all the months.
- Lead and drive the development of workshop & spare parts function in line with strategies, business plans and values
- Work closely with the reporting manager and sales team to assess and evaluate technical needs, especially in introduction of vehicles in the new segment like fuel transportation
- Timely providing the feedback to manufacture, H.Q and management teams locally in case of any product failure or abnormal issue with the product
- Responsible for the CSI and NPS (Minimum 90%)
- Manage & control operational, fixed & variable cost to ensure that the total investment in spare parts and workshop is commensurate with the turnover being achieved. Use TOC for the spare parts ordering
- Relationship management with channel partners, suppliers & dealer to maximize business opportunities
- Develop Customer First Culture within the team.
- Live up to It's all about up time Strategy
- Support the overall process of management and corporate decision-making to ensure the business maximizes its short, medium, and long-term business objectives
- Support sales team to determine customer needs
- Achievement of Minimum 25% of the revenue through VAS or innovative solutions in after sales business
- Develop and sustain the organization's culture, values, and reputation in compliance to Company's Code of Conduct
- Provide feedback on different after sales market initiative taken by the competitors
- Represent company at relevant events and with key stakeholders
PROFIL :
- Experience: Minimum 8 years' experience in a similar position
- Training: Minimum of 3 years' higher education in business or equivalent
- Languages: Fluency in English and French compulsory
POSTULER
UMO Intérim est un cabinet de Mise à Disposition de Personnel et de Recrutement, actif depuis plus de 25 ans en Afrique de l'Ouest : Sénégal, Mali, Burkina-Faso, Côte d'Ivoire, Togo et Bénin. Toutes nos procédures de recrutement sont 100% gratuites pour les candidats et aucun frais ne vous sera demandé.
